Information we collect

Alchemy Biolabs may collect your name, contact details, booking preferences, skin history, current products, allergies, medication notes, consent responses, product requests, subscription preferences, and photos you choose to provide for consultation review.

How information is used

Information is used to respond to enquiries, prepare consultations, assess suitability for personalised skincare guidance, create product and supplement recommendations, issue payment links, manage subscriptions, and improve client support.

Health and sensitive information

Skin history, allergies, pregnancy or breastfeeding status, medications, and clinical photos may be sensitive information. By submitting these details, you consent to Alchemy Biolabs using them for the purpose of providing the requested consultation and related product guidance.

Local diary and draft storage

This static website may store diary notes, consent drafts, cart selections, and booking drafts in your browser local storage so you can continue a request. These drafts remain on your device unless you submit or email them.

Third-party services

Payments, email, booking, analytics, hosting, and form processing may be handled by trusted third-party services. Those services process information under their own privacy terms.

Your choices

You may request access, correction, or deletion of personal information by contacting hello@alchemybiolabs.com.au. You can also clear local browser storage to remove local draft notes.

Medical care

Alchemy Biolabs is not an emergency service. If you have urgent, severe, spreading, painful, infected, or systemic symptoms, contact a GP, dermatologist, urgent care, or emergency service.